Tuesday, December 30, 2008

Japanese robots are more secure in the world of international robot August 12, 2007

Japanese robots are more secure in the world of international robot
August 12, 2007

Shocking news came from the land of the cherry. Japan, which previously had shaken the world by producing a robot maid robot replacement to the doctor, now back to shake the world by producing a robot dance. Nakaoka and Sin'ichiro is rekan2nya from tokyo university that shook the world of this international robot. Currently, the robot is able to follow a more dance based on body movement. tarian2 to prioritize and balance the foot movement such as ballet is still difficult to do by the robot. Until now the makers are still trying to make the program so that the robot is able to follow the dance that uses the feet as a footstool and have a good level of balance. In launching activities robot, the robot is doing a traditional Japanese dance 'Aizu-Bandaisan'. By the creator of this robot named HRP-2 bipedal.

Spectacular! That tuh words out of my mouth ya pas ngeliat news from the robot which kurangkum above. This can be regarded as a new breakthrough technology. Until now, Japan is the world's leading remote robot development in the world. Japan's success is believed to be more daring ngebuat their robots to explore the technology will be available robot with specifications approaching humans and have to a high tilapia to humans.

Japan's technological progress is making me more motivated to explore themselves in search of knowledge in the lecture. Because I enrolled in the field with related background in the world of robotics, I should also make intellectual exploration in the world. Ayo Semangat!!

Thursday, December 25, 2008

Generation Robot in Japan

Generation Robot in Japan

Thursday, 21-02-2008 12:20:24 by: Edwin Ezekiel
Canal: Science
Generation Robot in Japan

When the robot often brings conflict in Western countries, because of the possibility they could replace humans in the future or will result in a false emotion, in general Japanese people actually showed high enthusiasm for all types of robots. Some manga and anime like astroboy may have the most important contribution in shaping a positive perspective of the Japanese people toward robots.

Embryo of robots in Japan has existed since the Edo period [1603-1867] which is a mechanical doll known as the Karakuri Ningyo. Robot started really developed in Japan since 1973, by Professor Ichiro Kato of Waseda University.

Asimo

Asimo is a humanoid robot created by Honda Motor Company. 130 cm tall, weighing 54 kg. Resembles a small astronaut carrying backpack and can walk on two legs with kecepetan 6km/jam. Officially, the name of Asimo is an acronym of advanced Step in Innovative Mobility. According to an official statement giving the name Honda has nothing to do with a science fiction writer Three inventors funds Laws of Robotics, Isaac Asimov.

During 2007, there have been 46 units of Asimo. Funds are made per unit close to one million U.S. dollars, and some units can be rented at a cost of 166,000 U.S. dollars per year. Asimo can respond when his name was called, looked at the face of a man who was talking to him and quickly recognized the sound of falling objects or impact and facing towards the sound. Asimo can recognize someone's face, even if he or the person is moving. Asimo can recognize about 10 people whose names had been registered and can offer greetings to the visitors who come and give information on the arrival of someone with transmit messages and images and can lead visitors to a place that visitors have been determined.

Actroid

Actroid a humanoid robot with human-like appearance that actually developed by Osaka University and manufactured by Kokoro Company Ltd.. [Animatorik Sanrio disvisi] was first introduced at the International Robot Exposition in 2003 in Tokyo, Japan.

Many products with different versions were created later. These robots are usually made in such a way that is similar to a young woman of Japanese descent. Actrod is an example of a real pioneer for a similar machine or gynoid android in science fiction. Actroid capable of expression as a wink, speaking, and breathing. Actroid skin made of silicon and looks like real human skin. A total of 47 sensors placed in the drivers upper body, so they can react Actroid naturally as human beings.

Actroid sensory systems capable of making the sensor activator react fast enough to do or ward boxing. But so far the lower body movement is still limited. Actroid can be rented along with the costume to greet the guests a cafe, information center, complex, corporate, or museum, at a cost of 400,000 yen for 5 days including the cost of choreography.

Q-Rio

Q-Rio or Quest for curiosity is the name given by Sony Dream Robot [SDR] on the humanoid robot launched by Sony to follow the success of its predecessor, AIBO. Q-Rio has a height of about 0.6 meters and berate approximately 7.3-RIO kilogramQ able to recognize faces and voices to remember someone.

A video on the official site of Q-RIO shows that the robot is interacting with the children, Q-RIO can run with speed or 23cm/detik AIBO AIBO Robot Artificial Intelligence is one of several types of robotic animals that are designed and manufactured by Sony in 1999 . Able to walk, recognize their surroundings and recognize commands by installing special software software called AIBO, AIBO has Traffic to 'grow' from puppy stage to adult dog that can recognize 100 voice commands. Without ware AIBO, AIBO can only run clinicmode and could only perform simple movements.

Saturday, December 20, 2008

Free Channels for New Satellite TV Subscribers

Free Channels for New Satellite TV Subscribers

Satellite TV is the fastest growing communication media. This television has beaten the domination of cable TV. This satellite TV becomes popular because satellite TV has better quality. It can broadcasts many channels at the same time. Satellite TV also low in picture noises and clear sound. Moreover, the satellite TV also can be received in any place, especially in the USA. The last thing is that satellite TV channels are also cheaper than cable TV. On the other hand, Cable TV is the opposite of satellite TV



If you want to subscribe for satellite TV, you only need to apply to Direct TV in your locale, the best Satellite TV provider in the USA. If you live in California, you can contact Click Here. else if you live in New York, you can contact Click Here. and if you live in Texas, you can Click Here. and if you live in Florida, you can Click Here. This Directv has served its customers for more than 8 years. This satellite TV provider has prepared some satellite TV channels that you can pick and order. In fact, you can enjoy hundreds television channels that are broadcasted 24 hour a day. If you apply now, you will receive some discount and free channels for 3 months. You also get free installation service.

Indonesian Robot contest 2010 Thursday, November 19, 2009 22:02:52 - by: news

Indonesian Robot contest 2010
Thursday, November 19, 2009 22:02:52 - by: news

In order to develop student creativity and to apply science and technology into the real world and to improve the sensitivity of the Indonesian students in the development of robotics, with respect to report that as in previous years the Directorate of Research and devotion to the Community, Directorate General of Education Ministry of Education Cleaner, intended to hold contests Robot Indonesia (KRI), Indonesia Intelligent Robot Contest (KRCI), and Indonesian Art Robot Contest (KRSI) 2010.

With regard to the above, we invite interested universities to submit proposals KRI, KRCI and KRSI with the following conditions:



1. Participants college teams and private land may submit a proposal to DP2M with the approval of the Deputy / Assistant Rector / Chairman / Director of Student Affairs each college with the provisions of each college is allowed to send only 1 (one) proposal proposal KRI, KRSI and KRCI for each division. KRI submission form, KRCI and KRSI (application form KRI, KRCI, and KRSI) can be seen in a guidebook KRI / KRCI / KRSI 2010 (attached) or on the web site: http://www.dp2m-dikti.net, http: / / www.kri.or.id/ and http://kri.eepis-its.edu



2. Proposal KRI / KRCI / KRSI already DP2M must be received by no later than 31 December 2009 at 17:00 PM. Each proposal was made 1 (one) copy by using the cover of green cover and sent to the address:



Director of Research and Corporate Citizenship

Directorate General of Higher Education

Diki House Lt.4, Dandenong road Pintu Satu Senayan

Jakarta Pusat 10270



For proposal KRI / KRCI / KRSI accepted late until the time

which has been determined, will not be processed.



3. Participants KRI / KRCI / KRSI 2010 open to students and Graduate Diploma programs. Students can form groups of 3 (three) students and 1 (one) lecturers (to HMS and KRSI) and 2 (two) students and 1 (one) lecturers (for KRCI).

Monday, December 15, 2008

Japanese Robot vs. Robot Indonesia PDF Print 10-11-2008

Japanese Robot vs. Robot Indonesia PDF Print
10-11-2008
JAKARTA, MONDAY - A total of 12 robots competing in the Indonesia-Japan Robot Contest (IJRC) 2008 in Pekan Raya Jakarta (PRJ) Jakarta, Sunday (11 / 9). Robots automatically move them to quickly extinguish the flames and save the baby doll. Race that uses half the system was eventually won the competition robots Electronics GR from Surabaya State Polytechnic.

"This race is every robot should be able to find their own source of fire and extinguish it. In addition there is a baby doll that should be saved to get the absolute win," said Chairman of the Committee IJRC Endra Pitowarno, when competition in the Hall D berlansung PRJ Kemayoran Jakarta, Sunday (9 / 11).

Endra explained, the participants are the best of the Intelligent Robot Contest contests Indonesia (KRCI) 2008, June. Meanwhile, two participants from Japan is a choice because the Kumanoto National Colledge of Technology, Japan and Tokyo Institute of Technology, Japan, Indonesia had studied about robots. If likened this race as the teachers and students.

Regarding race, the robots will be pitted against each other in a square arena was divided. The screen provides a way for each other can be provided to the candles at a certain point. Two concrete tube baby doll for beverage cans placed at different points. In addition to putting out fires, a robot must also be able to pick up the baby and brought back to the starting point where the race started. A large fire is turned off and the ability to pick up the baby and put in a safe place to indi kator victory.

"Japan is where we learn about robots, but now can see we are equally able to even compete," added Endra.

Based on the arena game, the contest is a series of robots that Indonesia-Japan Expo 2008 is serving a spectacle and quality competition. All participants showed progress in making mpuan best robot, it is difficult to predict who wins in every game. The atmosphere of tension is also seen from the enthusiastic audience and expression that filled the hall D PRJ Kemayoran Jakarta.

Championship Results
1. Robot G-R (Electronic Polytechnic Negeri Surabaya)
2. Robot Polbanbbot (Politeknik Negeri Bandung)
3. Robots The Denpa Final (Kumanoto National Colledge of Technology, Japan)

The Best Idea
1. Robot Yogyakarto (Gadjah Mada University)

The Best Inovation
1. Tokyo-Tech Robot-SSR (Tokyo Institute of Technology, Japan).

Sunday, November 30, 2008

Hello, to thousands of readers who long www.katakatamutiara.com I left. We apologize for busy working and busy INTERNET BUSINESS, I just can greet the

Hello, to thousands of readers who long www.katakatamutiara.com I left. We apologize for busy working and busy INTERNET BUSINESS, I just can greet the faithful reader.

Those with a negative attitude is always thinking, "I can not"

Those with a positive attitude is always thinking, "I'll be"

Those with a negative attitude is always thinking, "Maybe there is a way out, but it's too hard"

Those with a positive attitude is always thinking, "This may be difficult, but there is a way out"

Those with a negative attitude was always resigned to the situation, while those with a positive attitude is always to take action.

Those with a negative attitude always look at the limitations, while those with a positive attitude always look at the possibilities.

Attitude or attitude determines our value in this life to navigate. Many people think that attitude is so trivial that it is easy to ignore. But make no mistake, our attitude determines our future destiny.

Want to try? DO NOT PAY ... try murahlah smile and said to his wife, children, parents and your neighbors. And note and record the changes that MUST happen.

From the book: Fight Like A Tiger Win Like A Champion

Posted in The Pearl Life, said Pearl Motivation | No Comments »
Keep Dreaming Keep Action
September 19th, 2009
word quotes

word quotes

Einstein said that: "There are two ways to live, that is living it with the wonders or lived with a mediocre".

Today many selogan issued by many of the topic as if drugged us: "Stop Dreaming Start Action". I say that the slogan is completely not true.

Why? Let us imagine, everything that you're living right now is not separated from the 'dream' or whether your dream a few years ago right?

The history of the aircraft current favorite transportation began as a dream come true. Edison also found Bolam lamp from her big dream to illuminate the world.

So totally we all have to keep nurturing big dreams us to make changes that help the realization of a world that is more advanced and useful for many people.

So two ways to live this life, and both are true.

1. With the full magic because we surrender totally to the power of God the Almighty, and

2. With mediocre, because yaaa ... indeed this is how life is.

And all the people if asked, they would choose number 1, because the nature of (holy) we are all creations of God Almighty to keep him close denngan.

So, let us live this life with magic, to always be grateful every what we get. (SAH 20,090,921)

Posted in The Pearl Life, said Pearl Motivation | 2 Comments »
Attitude We Defining Everything
August 14th, 2009
KATA PEARL

KATA PEARL

Several years ago, when I traveled to the United States, I was waiting at the airport lounge when I read a poem that was published in a magazine.

I believe that overall this poem summarizes our role in achieving a successful future.

ATTITUDE

The longer I live, the more I realized
Will influence attitudes in the life

Attitude is more important than knowledge,
than money, than chance,
than failures, than successes,
than anything that might be said
or does.

Attitude is more important
than appearance, gift, or skill.
The most amazing thing is
We have the option to generate
attitude that we have on that day.

We can not change the past
We can not change people's behavior
We can not change what will happen

One thing we can change
is one thing we can control,
and it is our attitude.

I am increasingly convinced that life is
10 percent of what is actually happening to us,
and 90 percent is how we deal with attitude.

Finally: The choice lies in your hands, there is no IF or BUT. You're the driver. You decide YOUR WAY OF LIFE ...!

Written back by: Kata-Kata Mutiara

Posted in The Pearl Life, said Pearl Motivation, Mario Teguh | 11 Comments »
Do not Fear Bitten Elephant
August 11th, 2009
maxim

maxim

Posted in Kata Mutiara Motivation, Mario Teguh | 2 Comments »
You and the Battle Life
August 11th, 2009

maxim

maxim

Whatever you're fighting through the battle - certainly is something important to you. That's why you are known by what you pertarungkan. (Mario Teguh)

In life you often face the battle. Various kinds of battles have you pass it? Starting your search for a girlfriend, soul mate, find a job, maintain performance in front of your supervisor ... it is the fight that requires your talents in it.

Unfortunately not everyone can pick and choose, anywhere that requires us struggle to jump in it or just avoid.

Trivia (peanut) is not important, which makes your guts rage fight and force you to fight with another person with a real show that is trivial and kecillah you.

Others as if you pertarungkan things and VERY GOOD VALUE, so that others will think of you.

Life is to choose, as well as the 'battle' in your life. Therefore, do not waste any second of your time to fight with the things that matter. CLASS raise you with just fought on the things that VALUE and USEFUL least for yourself and for the next for another.

Finally I must say that: YOU ARE Stronger THAN YOU THINK YOU ARE

Tuesday, November 25, 2008

Japan Obsessed Tercanggih Create Robot Insects

Japan Obsessed Tercanggih Create Robot Insects
Wednesday, July 15, 2009 - 09:44 wib
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Rachmatunnisa - Okezone
Robot is very small insect which is being developed by scientists at Japan (Photo: AFP).

TOKYO - A type of bee-shaped robots have the ability to track and smell the presence of illegal drugs are hidden. In addition, the robot can also find and identify victims in collapsed buildings.

Maybe that sounds like a fictional screenplay, but in fact the robot image is part of the vision that was developed by Japanese scientists. Yes, they are working to understand the workings of the bees and programmed robots to tasks more specific.

Professor of Research Center for Advanced Science and Technology at Tokyo University, Ryohei Kanzaki, has studied the insect brain during a period of three decades and he became a pioneer in the development of robotic insects. Such information is quoted from the AFP, Wednesday (15/7/2009).

"Insects have approximately 100,000 the number of nerve cells in the brain that is only two millimeters in width. The number is much less than humans, but size does not determine everything," Kanzaki said.

The brain is very small insects have the ability to control the activity of flying and acrobatics in the air is very complex. With that ability they can catch other insects while flying. It proves they are creatures with sophisticated software in their brain.

The developers of the robot and then mimic how the brain works are applied to the insect brain for robots. They also observed that the most dominant nerve responds to stimuli and then allows it to be viewed using three-dimensional images that glow.

Kanzaki also expressed to keinginanannnya to make the robot in order to adapt to environmental changes and the weather.

"It's very interesting if we managed to create a robot that has capabilities very similar to a real living thing. They can recognize the smell, crawl, and work like humans. I was preparing for a robot with extraordinary abilities," he said.

Saturday, November 15, 2008

Come shopping with the family, give a gift or school supplies

Come shopping with the family, give a gift or school supplies

fun and uplifting gifts

Never ended for gift if you needed. Kind of gift can you get, if you visit posylane.com. Posylane.com is a gift store with a lot of things that you can looking through. You can get towel wraps or water bottles and personalized children’s plates. They have ezy roller gifts for your child, if your child birthday or someone you can come to posylane.com

But don’t worry,now have attended PosyLane.com.PosyLane.com is a selling site which sell various gifts passing media of online.There a lot of kinds of gift which reached price.Besides PosyLane.com also accept ordering of wedding favors,wedding invitation and many more.

If you planning to attend of your friend marriage,I recommend you to ordering favors from PosyLane.com

A lot of kinds of gift can you choose,for example cookie wedding favors,edible wedding favors and candy wedding favour.

So having a good resource of gift ideas can help you get through what life has to throw at you.

Oh Mint Bath Towel Wraps

These bath towel wraps are softer than terry cloth and won’t pull either. They are most colorful bath towel wraps you can give. Available in three sizes and nine colors. Personalize with a name or monogram it for a perfect birthday, graduation or bridesmaid gift!

Sending someone to school? Combine a personalized bath towel wrap with a personalized laundry bag or personalized duffle bag.

History of American superheroes in comic books

History of American superheroes in comic books

[edit] Prototypes

The first Phantom Sunday strip (May 28, 1939). Art by Ray Moore.

The mythologies of many ancient civilizations feature pantheons of gods and goddesses with superhuman powers, as well as demigods like Heracles and heroes such as Gilgamesh and Perseus.[12][13] Later, folkloric heroes such as Robin Hood and the 19th century protagonists of Victorian literature, such as the masked adventurer The Scarlet Pimpernel, featured what became such superhero conventions as secret identities. Penny dreadfuls, dime novels, radio programs and other popular fiction of the late 19th and early 20th centuries featured mysterious, swashbuckling heroes with distinct costumes, secret identities, unusual abilities and altruistic missions. These include Zorro, the Green Hornet, the Scarecrow of Romney Marsh and Spring Heeled Jack, the last of whom first emerged as an urban legend. Likewise, the science-fiction hero John Carter of Mars, with his futuristic weapons and gadgets; Tarzan, with his high degree of athleticism and strength, and his ability to communicate with animals; and the biologically modified Hugo Danner of the novel Gladiator were heroes with unusual abilities who fought sometimes larger-than-life foes.

The most direct antecedents are pulp magazine crime fighters — such as the "peak human" Doc Savage, the preternaturally mesmeric The Shadow, and The Spider — and comic strip characters such as Hugo Hercules, Popeye and The Phantom.[citation needed] The first masked crime-fighter created for comic books was writer-artist George Brenner's non-superpowered detective the Clock,[14][15] who debuted in Centaur Publications' Funny Pages #6 (Nov. 1936). Historians point to the first appearance of Superman in Action Comics #1 (June 1938) as the debut of the comic-book archetype the superhero.

Latest News Index ► Saturday, 5/12/2009 | 09:17 pm

Latest News
Index ►
Saturday, 5/12/2009 | 09:17 pm

Serie-A preview
* Derbi Italy for Juventus
* LIVE Commentary: West Ham vs Manchester United
* Bend Moenchengladbach, Munich to Rank 3
* UK slammed Slovenia Ready
* Spain Satisfied, but Not Relax
* North Korea Curious Brazilian Bikin
* South Korea's nervous Oldest
* Can Meet Brazil, Spain Worried
* French Bakal troubled South Africa
* Marwijk: Do not Sepelekan Group E!
* Lippi: Italy No way underestimate the opposition!
* Kaka: Brazil, Competitive Best Damn
* Ferrara: Silent Inter!
* Galliani: Gattuso Not "Divorce" Milan
* Able to Fight Jabulani Weather
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KompasBola
KompasBola

KompasBola INTERNATIONAL: Spain Satisfied, but Not Relax http://bit.ly/8tGc8Y 3 hours ago reply

LIGA KompasBola GERMANY: Bend Moenchengladbach, Munich to Rank 3 http://bit.ly/8iObEX 3 hours ago reply

LIGA KompasBola ENGLAND: LIVE Commentary: West Ham vs Manchester United http://bit.ly/8hozBX about 1 hour ago reply
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Monday, November 10, 2008

Tokyo, Monday

Tokyo, Monday

Although the movement was still a bit stiff, slow, and monotonous voice, the robot can move the TV channels using the remote control in his chest, or bring a cup for your drink. In the next few years, humanoid robot HRP-2 coded will help some types of work at home.

Robot named Promet is being developed by the National Institute of Advanced Industrial Science and Technology (AIST). He is designed to respond to verbal commands and have the ability to record three-dimensional shapes using infrared sensors.
"We hope to make it equivalent to the ability of a dog," said Isao Hara, senior researcher at the institute, based in Tsukuba, northeast of Tokyo while demonstrating a pair of robots and silver blue. "I think a very big chance to interact with humans. We are studying how robots join in the human community," he continued.

When Hara said to one of the robot, "Come here," the robot will respond by saying, "What can I help you?" Asked to turn off the TV, Promet will say, "I'll turn off the TV," before running the command. Similarly, when asked for a bottle of juice Hara, the command is forwarded to other robots, saying, "Please run this command.

"The second robot will approach the refrigerator, standing in front of him and said," found in the refrigerator location. "Then he said," Looking for juice, "as he opened the refrigerator door slowly with his right hand, took a bottle with his left hand, then closed the door. He then walked to put the Hara and slowly drink at a nearby table. "Thank you," said Hara.

Both robots can perform like a human movement except running. "To be able to interact with humans, a robot must be able to respond to conversations and to monitor the surrounding objects, recognize, and do something to it automatically," he said. Like dogs, they can provide assistance. For example, when you are not strong because of joint pain to walk, the robot can do something to help you so you feel better ".

If the robot began to refuse the instructions given, it means the batteries running out of energy. Promet one could really stop the demonstrations took place and the batteries that supply energy for the motion must be refilled first.

The development of robots in Japan belong to the most advanced in the world. Various companies such as Hitachi, Sony, Honda, and Toyota Motor Corp. has developed various types of humanoid robots. Robots are also used in various industrial processes to replace the human role.

Boutique Staff Sales Contest

Boutique Staff Sales Contest

Having a sales contest for employees can help motivate them to sell. Having a little competition between employees can improve morale, help them to avoid boredom, and also help you to identify weaknesses and strengths in your staff. Train your staff to help them be successful. Use their customer interactions as coaching moments to improve the level of customer service that your employees provide.First, get your employees interested in seeing the business succeed. Let them come up with promotional ideas, window displays, and have input in what inventory you sell. Not only will you benefit from the new ideas, but your employees will feel involved and start to see how their hand in the business is paying off.

Once they care about the business, explain how the success of the business is dependent on the customer experience. Providing customer service that exceeds expectations will ensure that the customer raves about your boutique to friends. Word of mouth is most definitely your most effective form of advertising. You can’t pay for a customer’s respect, you have to earn it. Once you have it, you could have a customer for life, plus a walking, talking, texting, advertising machine.

Teach your employees some basic ways to exceed customer’s expectations. Never point out where something is if a customer asks. Always say something to the effect of, “Let me show you where that is.” Never brush off a customer and say, “It’s over there by the shoes.” When you’re helping a customer, avoid distractions and store responsibilities. The display that you were straightening will be there when you’re done.

Give your staff selling tips or special deals to offer your customers. Once they are helping a customer, they can engage in conversation. Your staff could find out that this is the customer’s first visit and then inform them that if they provide their e-mail address at check out, they can receive 10% off of their entire purchase. When a customer feels like a deal is being made specifically for them, they are way more likely to purchase.

Reward employees for providing this type of service by incenting them. You could say that whoever accumulates the most e-mail addresses of first time customers in a month’s time wins $100 bonus. The extra sales, customers, and good customer experiences that you create in that month should far exceed the bonus money that you pay out.

Another way to improve the customer experience is to have your staff constantly move around the store. They can straighten and restock your displays and garment racks instead of looking bored at the register. Customers hesitate to “disturb” the staff if they look bored or involved in conversations with one another. Your employees should always approach customers and offer help. Moving around the store, managing clothing racks and displays, and offering help will further ensure that your customer’s every need is met.

Wednesday, November 5, 2008

HOW TO DEAL WITH ISSUES IN THE CORPORATE WORLD

HOW TO DEAL WITH ISSUES IN THE CORPORATE WORLD

We often come across issues in our day- to- day lives, which are related to our professional environment and our personal lives. A practical and strategic outlook is imperative while coming up with a methodology which is best suited in resolving an issue. I have given a practical example from my work life in order to demonstrate how an issue can be resolved with minimum fuss and without pressing the panic button.

PROBLEM IDENTIFICATION AND RESOLUTION OF AN ISSUE IN A CORPORATE ENVIRONMENT. 1. Identify the problem. 2. Brainstorm along with the departments which are directly affected by the problem. 3. Find the various processes and solutions that can help resolve the problem. 4. Which is the most effective and efficient method of resolving the problem. 5. Applying the process to the problem 6. Assessing the degree to which the problem has been resolved 7. If the problem has not been resolved, the process has to be followed again.

I used to work as a Senior Customer Service Executive for a well known vending machine in India and had to resolve an issue that was affecting the profitability of the company in Pune. I applied the scientific method of resolving the problem as inspired by the “What Makes A Great Science Project Logbook” Joanne Rebbeck, Ph.D.February 24, 2005

Identifying the Problem a.A high frequency of breakdown of vending machines in clients’ site. b.Delay in registering a complaint about the break down. c.Loss to the company as we billed our client by usage. d.Delay in the time taken by the technicians in repairing the vending machines at the clients’ site.

Consequence: The problem was eating into the profits of the company, as we suffered losses on the volume of sales and our reputation also suffered because of the frequency of break down and our competitors were trying to lure our clients, who had been with our company for decades.

A national conference was immediately conducted, when I reported the issue to my immediate superior in India. The concerned departments had a brainstorming session, and various hypotheses were investigated.

Hypothesis i)The quality of the spare parts being used was not of standard quality. ii)Lack of skilled manpower had caused the delay in repair work. iii)Sabotage - by client canteen employees or our own technicians

Investigation on Various Hypotheses i)The quality of spare parts :Our national technical manager decided to conduct a surprise check on various client sites’ all over India.

ii)Lack of skilled manpower:The HR department decided to investigate on the number of site coffee boys present at one time on site and the frequency of servicing done on each department. iii)Sabotage :Number of times a vending machines broke down, against the average breakdown of machines after it has had its scheduled servicing and replacement of parts.

Conclusion of Investigations a)The National Technical Manager reported that the spare parts were of the standard quality being used our company. He also the tested the present technicians on the skill and knowledge for repairing the machines. b)An investigation by our HR departments reported that the clients were not happy about the servicing done by our coffee boys, as one coffee boy was allotted per station, by our company. There were frequent absentees and negligence in scheduled servicing. c)Vending Machine break down was 200 percent higher than the average break down as calculated by our technical department for a properly serviced machine.

I decided to investigate further into the complaints of absenteeism among the coffee boys as reported by the HR department, and the possibility of sabotage.

Further Investigations conducted on the Clients’ Site in order to gather evidence. i)I personally interviewed the sites’ canteen manager and found out that, though the sheets were filled on a timely basis, the machines were not being properly serviced and the coffee boys were often found to be missing from their stations. ii)I supervised the repair work on a vending machine and made sure that new parts were used and the coffee being prepared was of standard quality. iii)I also requested the clients’ management that a CCTV be used, to investigate the possibility of sabotage.

Conclusion on Personal Investigation a)The coffee boys were filling their sheets in advance b)The vending machine that had been serviced was not working properly again. c)One of the client canteen workers was seen tampering with our canteen machine after hours on the CCTV.

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